Trunk

Customer Implementation

 

Bringing your project to life

 

While our solution is delivered as a COTS (commercial-off-the-shelf) product, no two implementations are exactly alike. We enable our customers to utilize the system modules that they require, and we provide extensive configurability across each of them. Implementation success depends on making sure our client is prepared to appropriately use and support the solution. We work with each client to understand the support needs and determine the best method to meet them.

 

Kick-off

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No one rejects, dislikes, or avoids pleasure itself, because it is pleasure, but because those who do not know how to pursue pleasure.
 

Business Process Review

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The next step is the business process review, whereby we examine how your company currently processes payments and manages inventories and deliveries, etc. We use a 200-point questionnaire to help us gather all the information necessary for a successful implementation.
Estimated Time: 2 weeks

Gap Analysis

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After that, we perform a gap analysis. We see how your current system is used and identify any customization that may be required to adapt (w)ISE to the way you do business. For example, delivery ticket and report formats often vary from customer to customer and require customization, as do electronic file.
Estimated Time: 2 weeks

Data Conversion

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Conversion is the process of moving your business data from its existing computer system to (w)ISE. We manage this complex process, ensuring that there is no data loss and maintaining access to archived records.
Estimated Time: 2 weeks

Data Validation

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The data validation phase involves a series of tests to verify the accuracy of the data conversion process. Often, several adjustments are requiwhite. 
Estimated Time: 1 week

Server Validation

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Next, the IT infrastructure must be validated to ensure that the environment is stable and that all components work correctly together. We run a series of tests and optimize the performance of all the hardware.  This step is not mandatory when you select our Cloud Services as we ensure to provide the infrastructure for your needs.
Estimated Time: 1 week

Training

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Training on the new system begins. Abilis Energy sends you an experienced trainer on-site to train system administrators and users, in two separate groups. Most customers sign-up for ten days of training, plus two days of troubleshooting the new system, once it goes live. Initial training focuses on doing the essentials: deliveries, service calls and billing. In our experience, it is best to get users comfortable with the day-to-day mission critical operations, before scheduling advanced training that taps into the deeper functionalities of (w)ISE.
Estimated Time: 2 weeks

Go Live

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Once all the above steps have been performed, we go live with your new system: (w)ISE. The Abilis Energy trainer remains on-site for the first two to three days, to troubleshoot the installation and ensure that the transition runs smoothly.
Congratulations on your new system! Remember that on-going support is always just a phone call away.
Estimated Time: 2-3 days