Training on the new system begins. Abilis Energy sends you an experienced trainer on-site to train system administrators and users, in two separate groups. Most customers sign-up for ten days of training, plus two days of troubleshooting the new system, once it goes live. Initial training focuses on doing the essentials: deliveries, service calls and billing. In our experience, it is best to get users comfortable with the day-to-day mission critical operations, before scheduling advanced training that taps into the deeper functionalities of (w)ISE.